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TERMS OF SERVICE: TRANSPORT AND LOGISTICS

  1. TERMS OF SERVICE

GENERAL TERMS

  1. INTRODUCTION
    • The General Terms and Conditions herein spell out the terms and conditions that users ought to comply with while using the platform. By using the Service (as defined below), you agree that you have read and understood the terms in these Terms of Service which are applicable to you. These Terms of Service and the Riders Policies (as defined below) constitute a legally binding agreement (“Agreement”) between you and Riders (as defined below). The Agreement applies to your use of the Service provided by Riders. If you do not agree to the Terms of Service, please do not use or continue using the Platform (as defined below) or the Service.
    • Riders may amend the terms of the Agreement at any time. Such amendments shall be effective once they are posted on https://www.riders.app or the Application. Once the user logs in to the platform, they will be promptly informed about the amendments and will be required to give consent before proceeding to use the platform.
    • If you use the Service in a country other than the country where you registered for the Application (the “Alternate Country“), you must regularly review the Terms of Service applicable in the Alternate Country which can be found at https://www.riders.app and/or the application as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Service in the Alternate Country.
    • RidersIS A TECHNOLOGY COMPANY WHICH PROVIDES A PLATFORM FOR CONSUMERS TO OBTAIN OR PROCURE GOODS AND SERVICES. DEPENDING ON THE GOODS OR SERVICES IN QUESTION, THE GOODS OR SERVICES MAY BE SUPPLIED BY Riders OR A PARTNER. WHERE THE GOODS/SERVICES ARE PROVIDED BY A PARTNER, Riders’s ROLE IS MERELY TO LINK THE CONSUMER WITH SUCH PARTNERS. Riders IS NOT RESPONSIBLE FOR THE ACTS AND/OR OMISSIONS OF ANY PARTNER. PARTNERS SHALL BEAR ALL LIABILITY IN RELATION TO SUCH GOODS/SERVICES. PARTNERS ARE NOT, AND SHALL NOT HOLD THEMSELVES OUT TO BE, AN AGENT, EMPLOYEE OR STAFF OF Riders AND THE SOLUTIONS PROVIDED BY PARTNERS SHALL NOT BE DEEMED TO BE PROVIDED BY Riders.
  2. DEFINITIONS
    • In these Terms of Service, the following words shall have the meanings ascribed below:
  3. “Application” means the relevant mobile application(s) made available for download by Riders (or its licensors) to Consumers and Partners respectively;
  4. “Consumer” or “User” means any end-user who accesses or uses the Platform to search for and obtain the Solutions;
  5. “Consumer Charges” or “User Charges” means charges incurred by Consumers for the Solutions obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Solutions;
  6. “Riders” / “we” means:
  • Riders Technologies Incorporated in relation to Riders Apps for Taxi and Packages;
  1. “Riders Policies” means the following:
  • The Privacy Notice; the Riders Driver / Delivery Partner Code of Conduct or the Riders Consumers Code of Conduct, as may be applicable; and
  • all other forms, policies, notices, guidelines, frequently asked questions (FAQs), in-app or website product/service descriptions and information cards, or agreements provided to or entered into by you from time to time;
  1. “Partner” means the independent third parties (who are not Riders) who provide the relevant Solutions to Consumers through the Service, including (a) driver-partners, delivery-partners, and (c) any other relevant goods and services providers; 
  2. “Personal Data” is any information that can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;
  3. “Platform” means the Application, Software and any other platform, portal or website which Riders owns, operates or otherwise makes available to Consumers and/or Partners for the purposes of or in connection with the Service and/or Solutions;
  4. “Platform Content” means any content as made available on the Platform or any part thereof;
  5. “Privacy Notice” means our Privacy Notice accessible at: https://www.riders.app/privacy-policy/as amended from time to time;
  6. “Rectification Measure” has the meaning ascribed to it in Clause 29.2 of Section A;
  7. “Service” means the linking of Consumers to Partners or other Consumers to facilitate the Solutions;
  8. “Software” means any software in connection with the Application, Service and/or Solutions which is made available by Riders;
  9. “Solutions” means the transportation, logistics, and/or other products and services which are made available to Consumers through the following offerings:
  • Riders Taxi;
  • Riders Car;
  • Riders Pet;
  • Riders Express;

Any such other offerings which Riders may make available from time to time; and

  1. “you” refers to the Partner and/or Consumer as may be applicable.
  2. REPRESENTATIONS, WARRANTIES AND UNDERTAKINGS
    • By using the Service and/or Platform, you represent, warrant and undertake that:
      • You have the legal capacity to enter into the Agreement and you are at least eighteen(18) years old. You cannot enter into the Agreement if you are below eighteen (18) years old;
      • You will provide true, accurate, not misleading, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it true, accurate, not misleading, current and complete at all times during the term of the Agreement. You agree that Riders may rely on your information as true, accurate, not misleading, current and complete. You acknowledge that if your information is untrue, inaccurate, misleading, not current or incomplete in any respect, Riders has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
      • You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;
      • You will only use an access point or account which you are authorized by Riders to use;
      • You acknowledge and agree that only one (1) account can be registered on one device, except as otherwise permitted by Riders;
      • You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;
      • You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;
      • You agree to notify us immediately of any unauthorized use of your account or any other breach of security
      • When using the Service/Platform, you agree to abide by all laws applicable to you and/or your use of the Service/Platform;
      • You will only use the Platform and Service for their intended and lawful purposes;
      • You will not try to interrupt, impair or harm the Service and/or Platform in any way, and shall refrain from:
  1. sending spam or otherwise duplicative or unsolicited messages;
  2. sending or storing infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third-party privacy rights;
  3. sending material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
  4. interfering with or disrupting the integrity or performance of the Platform or the data contained therein;
  5. attempting to gain unauthorized access to the Platform or its related software, systems or networks;
  6. impersonating any person or entity or otherwise misrepresenting your affiliation with a person or entity;
  7. engaging in any conduct that could possibly damage our reputation or amount to being disreputable;
  8. circumventing the proper operation of the Platform and network on which the Service operates; and
  9. using any manual or automated program or script, or any program which may make multiple server requests per second, to unduly burden or hinder the operation and/or performance of the Platform, or to circumvent the navigational structure or presentation of the Platform or its content;
    • You will not attempt to commercially exploit any part of the Platform without riders’ permission. For the avoidance of doubt, you are not permitted to modify or make derivative works based on the Platform, its content or any part thereof in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose save where specifically permitted in writing by Riders. This includes without limitation, not to: 
  10. create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Platform except for your personal, non-commercial use;
  11. copy any content displayed through the Platform or “mirror” the Platform or any parts thereof on any other server or wireless or internet-based device, including reproducing any third-party product content and reviews, for republication in any format or media; or navigational structure or presentation of the Platform or its content elsewhere;
  12. conduct data mining or scraping activities, unless an exception applies under applicable law; and
  13. disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, the Platform or any software or services made available on or through the Platform;
    • You will not utilize modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud Riders or to disrupt the natural functions of the Platform;
    • You will not use the Platform for sending or storing any unlawful material or for fraudulent purposes;
    • You will not use the Platform to cause nuisance or behave in an inappropriate or disrespectful manner towards Riders or any third party;
    • You agree that the Service is provided on a reasonable effort basis;
    • You agree that your use of the Service will be subject to the Riders Policies as may be amended from time to time;
    • You agree to assist Riders with any internal or external investigations as may be required by Riders in complying with any prevailing laws or regulations in place; 
    • You authorize the access of your contact on other Riders’ users and other contacts in your mobile phone address book on a regular basis. You confirm that you are authorized to provide us with such numbers to enhance the Service/Platform for your use or such other purpose as we may communicate to you before or at the point of provision;
    • You are aware that when requesting Solutions by SMS or by using the Service or accessing the Platform, standard telecommunication charges will apply;
    • You agree that Riders may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account; and
    • You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Riders or any other party as a result of your breach of this Agreement.
  • IF YOU ARE A PARTNER, YOU FURTHER REPRESENT, WARRANT AND UNDERTAKE THAT:
    • You possess all the appropriate licenses, approvals, permits, consents, authority and mandatory insurance policies related to or in connection with your provision of the Solution(s) in the jurisdiction in which you use the Service;
    • If applicable, you own, or have the legal right and authority to operate, and you have all appropriate licenses and approvals in respect of, any vehicle, equipment, premises or any other matter or thing which is involved or used in the course of your provision of the Solution(s);
    • If applicable, you have a valid policies of liability insurance (in industry-standard coverage amounts) in connection with your provision of the Solution(s);
    • You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the Solution(s) provided by you;
    • You shall obey all local laws and regulations related to your provision of the Solution(s) and will be solely responsible for any violations of such local laws;
    • You shall not contact Consumers for purposes other than in connection with the Service;
    • You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Platform, or any Consumers, including without limitation any user account not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Platform;
    • You are aware that when responding to Consumers, standard telecommunication charges may apply which shall be solely borne by you;
    • If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement; 
    • You agree that you are forbidden from giving out coupons and suggesting any other form of discounts to the Consumers. You are strictly forbidden to use the Service and Platform for other purposes such as but not limited to data mining of Riders’s information or information related to the Platform or the Service, unless an exception applies under applicable law. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and Riders reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service/Platform other than for the purpose for which it is intended to be used; and
    • Without prejudice to any other provisions, information which you have submitted to us for your registration as a Partner on the Platform, which may include your personal data as described in the Privacy Notice, may be linked to the account on the Platform or otherwise be temporarily displayed in the course of the Services on the Platform. You hereby give your consent to such use of information for the purposes of the Solutions, and to facilitate your use of the Platform. Your use of the Platform or any part thereof may be monitored by us or a third party service provider to provide you with information on your business and account as well as better services. You further agree that any personal data you receive via the Platform or otherwise in connection with the Solutions shall only be used for the direct and specific purpose for which you are originally provided the personal data, and such personal data shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a Consumer via the Platform for the purposes of obtaining prior confirmation to amend an order placed, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose.
  • IF YOU ARE A CONSUMER, YOU FURTHER REPRESENT, WARRANT AND UNDERTAKE THAT:
    • Your use of the Service and Platform is, unless otherwise allowed by Riders, for your own sole, personal use or,;where an individual is below the age of Eighteen (18) years old (Minor) rider reserves the right to withhold their service unless he/she is accompanies by an adult who assumes primary responsibility.
    • If you are using the Service and Platform for the purpose of accessing a personal mobility device (PMD) made available to you, you warrant that you are of full age under the applicable laws to operate the PMD;
    • Where applicable, you agree to indicate the accurate number of passenger(s) when requesting for the Service.
    • You further acknowledge and agree that if the information on the number of passengers is untrue or inaccurate, the Partner is entitled to cancel your booking and you may be charged a Cancellation Fee, as per the Cancellation Policy on Riders’sregulations on the platform;
    • You subsequently note that the consequences for offering false information will affect yourratings meaning  the partners may accept and/or refuse to offer services based on your renting
    • You shall not contact the Partner for purposes other than the Service; and
    • You shall not intentionally or unintentionally cause or attempt to cause damage to the Partner or any property of the Partner.
  1. COMPATIBILITY
    • Different models or versions of routers, browsers and devices may have firmware or settings that are not compatible with the Platform or part(s) thereof. While we continuously develop the Platform in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the Platform is likely to be accessed from, we do not warrant compatibility of the Platform with specific mobile devices or other hardware.
  2. LICENSE GRANT AND RESTRICTIONS
    • Riders and its licensors, where applicable, grant you a revocable, non-exclusive, non- transferable, limited license to use and access the Platform to use the Service, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Riders and its licensors.
    • You shall not:
      • post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; or
      • remove any copyright, trademark or other proprietary rights notices contained on the Platform.

 

  1. PAYMENT
    • PAYMENT TERMS FOR PARTNERS (DRIVER-PARTNERS/DELIVERY-PARTNERS)
      • Riders charges a fee for your use of the Service (“Service Fee”). The Service Fee may be up to 20% of the Consumer Charges unless otherwise communicated to and accepted by you before you commence provision of the Solution(s). The Service Fees are payable by you immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your access to the Platform, our decision to terminate or suspend your access to the Platform, disruption caused to the Service whether planned, accidental or intentional, or any reason whatsoever.
      • YOU ACKNOWLEDGE AND CONFIRM THAT Riders MAY ADMINISTER AND ACT AS YOUR COLLECTION AGENT TO PAY TO YOU THE TOTAL AMOUNT OF CONSUMER CHARGES DUE TO YOU IN RESPECT OF YOUR PROVISION OF THE SOLUTION.
      • Riders retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the Consumer have breached any of the Terms in this Agreement. In such an event, you shall not hold Riders liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.
      • Riders may, at its sole discretion, make promotional offers with different features and different rates on the Solutions to any of the Consumers whereby these promotional offers shall accordingly be honored by you. Riders may change the Service Fee at any time at its sole discretion.
      • DRIVER’S CASH BALANCE: Riders shall administer payments to you and from you by way of a wallet system (the “Driver’s Cash Balance“). Your earnings will be displayed in the Driver’s Cash Balance in the Application and may be withdrawn by you to your designated bank account, or where available, to your Driver Riders Pay Wallet, or to such other recipient accounts as are made available in the Application. Riders reserves the right to make such deductions from the Driver’s Cash Balance as are provided for in these Terms of Service, as are authorized by you, or as are notified to you via the Application.
      • DRIVER’S CREDIT BALANCE: In addition to your Driver’s Cash Balance, you must also maintain with Riders a Driver’s Credit Balance. The Driver’s Credit Balance comprises a pre-payment to Riders by you of commissions and other fees and charges applicable under these Terms of Service. You must at all times maintain a minimum credit balance (“Minimum Balance”) in your Driver’s Credit Balance in order for you to use the Service. The amount of such Minimum Balance shall be prescribed by Riders, and shall be notified to you via the Application. It may be changed at any time at Riders’s sole discretion.
      • You may add funds (“Credits”) to your Driver’s Credit Balance to fulfill the Minimum Balance requirement. The maximum balance you may hold in the Driver’s Cash Balance at any time is $999.00. Balance may be added in any manner prescribed by Riders from time to time (such as cash reload and credit/debit card payments or transfer from your Driver Cash Balance).
      • Funds in the Driver’s Credit Balance are not redeemable for cash and cannot be refunded. They cannot be resold, exchanged or transferred for value under any circumstances. The funds shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances. You will not receive interest or other earnings on your Credits. Riders may receive interest on amounts that Riders holds on your behalf. You agree to assign your rights to Riders for any interest derived from your Credits.
      • DRIVER’S RIDERSPAY WALLET: Where available, driver-partners will be provided with a Riders Pay stored value facility wallet. This wallet may be used to receive funds withdrawn from the Driver’s Cash Balance pursuant to Clause 6.1.4 above, as well as make payments, remittances and transfers of funds to other Consumers. Usage of your Driver’s Riders Pay Wallet will be governed by the Riders Pay Terms of Service, accessible via the https://www.riders.app/terms/
    • PAYMENT TERMS FOR CONSUMERS:
      • Consumers are required to make full payment of the Consumer Charges for all services offered in the Application by the method selected at the time of booking, which may be cash, or one of the automated payment methods available to you on the Application. Any payment pursuant to such selection is non-refundable and irrevocable.
      • Automated payment may be made by credit card and or debit card, by Riders Pay, alternative e-Wallets or by Pay Later or where available by such other methods as are made available in the Application. The terms of these non-cash payments made by you through the Application will be governed by the Riders Pay Terms of Service, accessible via the https://www.riders.app/terms/
      • If the tipping feature is available, you may have the option to pre-set a default “tip” amount of your choosing when you register for the Service. This will automatically be included in the Consumer Charges after the Solution has been provided and given to the Partner unless you choose to change the amount or remove the tip.
  1. CANCELLATION
    • CANCELLATION TERMS FOR PARTNERS:
      • Consumers rely on you for delivery or provision of the Solutions. You agree that high and/or frequent cancellation rates or ignoring the Consumers’ bookings will impair the Consumers’ experience and negatively impact the reputation and branding of Riders.
      • While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. Riders reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily restricted.
    • CANCELLATION TERMS FOR CONSUMERS (TRANSPORTATION SOLUTIONS):
      • Unless otherwise stated in any Riders Policy, you may cancel your request for transportation services at any time before you commence your ride with the Partner that has been matched with you by the Service.
      • If you decide to cancel your ride booking or do not show up at the designated locationtwice on the very same day, you may be charged a Cancellation Fee or such other Cancellation Fee as Riders may notify from time to time via the Cancellation Policy on Rider’s platform.
      • If you feel you were incorrectly charged a Cancellation Fee, you may contact Riders via Help Centreon Riders’s website and Platform for assistance. Riders reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card you used for the journey, or to your Riders Pay Wallet or by such other method as is deemed reasonable by Riders.
  1. RIDERSREWARDS LOYALTY PROGRAMME AND PROMOTIONS FOR CONSUMERS
    • If indicated as such during your use of the Application, you will automatically be a member of the loyalty program named “Riders Rewards Loyalty Program” operated by Riders and/or its affiliate companies.
    • The terms of the Riders Rewards Loyalty Program will be governed by the Riders Pay Terms of Service, accessible via the https://www.riders.app/terms-policies/payments-rewards website.
    • From time to time, Riders may run marketing and promotional campaigns which offer voucher codes, discounts, subscription plans or other promotional offers to be used on the Platforms (“Vouchers“). Vouchers are subject to validity periods, redemption periods, limits and/or other availability. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. Unless otherwise stated, Vouchers can only be used on our Platforms. Vouchers are non-transferable, non-exchangeable, non-refundable and cannot be exchanged for cash. Riders may withdraw, amend and/or alter any applicable terms and conditions of the promotions or subscriptions at any time without prior notice. Riders may also void, discontinue or disqualify you from any promotion or subscription plan without prior notice in the event that that you breach any part of these Terms of Service.
  2. RATINGS
    • Consumers and Partners may be allowed to rate each other in respect of Solutions provided.
    • Every rating will be automatically logged onto Riders’s system and Riders may analyze all ratings received. Riders may take all appropriate actions including suspending your use of the Service without any notice or compensation to you.
  3. COMPLAINTS
    • Any complaints between Partners and Consumers must lodged directly from the rider’s platform and/or the website whereby the riders will be the neutral party mandated to give a verdict after considering both argument and offer an amicable solution.

 

  1. REPAIR AND CLEANING FEES FOR CONSUMERS
    • Where applicable, you shall be responsible for the cost of repairing any damage to or necessary cleaning of the Partner’s property as a result of your misuse of the Service or breach of the Terms of Service herein. Riders may facilitate payment for reasonable cost of such repair or cleaning on behalf of the Partner via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the Partner has been verified by Riders.
  2. INTELLECTUAL PROPERTY OWNERSHIP
    • Riders and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service and/or any Solution. The Terms of Service do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service and/or the Platform, or any intellectual property rights owned by Riders and/or its licensors. Riders’s name, Riders’s logo, the Service, the Platform and any third parties’ logos and the product names associated with the Software and/or the Platform are trademarks of Riders or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term “Platform” shall include its respective components, processes and design in its entirety.
  3. TAXES
    • You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend Riders to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.
    • If you are a Partner, you are accountable for paying any tax and statutory contributions due in respect of sums payable to you under or in connection with this Agreement.
  4. Confidentiality
    • You shall maintain in confidence all information and data relating to Riders, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of Riders (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from Riders, or any of its affiliate companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to use the Service, and shall not without Riders’s prior written consent, disclose such information to any third party nor use it for any other purpose. The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:
      • was at the time of receipt already in your possession;
      • is, or becomes in the future, public knowledge through no fault or omission on your part;
      • was received from a third party having the right to disclose it; or
      • is required to be disclosed by law.
  1. DATA PRIVACY AND PERSONAL DATA PROTECTION POLICY
    • Riders collects and processes your Personal Data in accordance with its Privacy Notice. The Privacy Notice applies to all of Riders’s Services and its terms are made a part of this Agreement by this reference.
    • Where applicable, you agree and consent to Riders, its subsidiaries and any of its affiliate companies collecting, using, processing and disclosing Personal Data as further described in our Privacy Notice.
    • You acknowledge that Riders may disclose Personal Data of other individuals to you in the course of your use of Riders’s Services. You represent and warrant that you will only use such Personal Data for the purpose for which it was disclosed to you by Riders, and not for any other unauthorized purposes.
  2. THIRD PARTY INTERACTIONS
    • During use of the Service, you may enter into correspondence or transactions with third parties who display or offer their goods and/or service through the Platform. Any such communication or agreement is strictly between you and the applicable third party and Riders and its licensors shall have no liability or obligation for any such communication or agreement. Neither Riders nor any of its affiliate companies endorses any applications or sites on the Internet that are linked through the Platform, and in no event shall Riders, its licensors or its affiliate companies be responsible for any content, products, services or other materials on or available from such sites or third parties. Certain third parties may require your agreement to additional or different terms of use and privacy policies prior to your use of or access to such goods or services, and Riders is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third parties. You acknowledge that such additional or different terms of use and privacy policies may apply to your use of such third party services. Riders is not liable for any information that you provide to or authorize us to provide to a third party, or for such third party’s collection, use and disclosure of such information.
    • Riders may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. If you do not wish to receive such advertising and marketing, please refer to our Privacy Notice for instructions to unsubscribe or update your privacy settings.
    • You agree and allow Riders to compile and release information regarding you and your use of the Service on an anonymous basis as part of a consumer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party you interact with through the Service, Platform and/or advertising or marketing material supplied by third parties through the Service.
    • We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties (“Third Party Links“). Such Third Party Links are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.
    • Save for factual, truthful and not misleading references through a plain text link to https://www.riders.app or URL(s) which Riders may specifically provide you with, any linking to the Platform or any part thereof is strictly prohibited in the absence of prior approval by Riders. Notwithstanding any other provisions, any website, software, platform or other device that links to the Platform or any part thereof is prohibited from (a) replicating any Platform Content, (b) using a browser or border environment around the Platform Content, (c) implying in any fashion that Riders is endorsing it or its products or services, (d) misrepresenting any state of facts, including its relationship with Riders, (e) presenting false information about products or services of Riders, and (f) using any logo or mark of Riders without prior written approval from Riders.
  3. INDEMNIFICATION
    • By agreeing to the Terms of Service upon using the Service or accessing the Platform, you agree that you shall indemnify and hold Riders, its licensors and each such party’s affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with:
  4. your use of the Service, the Platform and/or any part thereof in your dealings with the Partners or Consumers (as the case may be), third party merchants, providers, partners, advertisers and/or sponsors, or
  5. your violation or breach of any of the Terms of Service, any third party terms and conditions or any applicable law or regulation, whether or not referenced herein, or
  6. your violation of any rights of any third party, including Partners or Consumers arranged via the Service, or (d) your use or misuse of the Service, the Platform and/or any part thereof, or (e) where applicable, your ownership, use or operation of any property, including your provision of Solutions to Consumers via the Service.
  7. DISCLAIMER OF WARRANTIES
    • Riders makes no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service, Software, Application or Platform. Riders does not represent or warrant that
  8. the use of the Service, Software, Application or Platform will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other hardware, software, system or data,
  9. will meet your requirements or expectations,
  10. any stored data will be accurate or reliable, or
  11. the quality of any products, services, information or other materials purchased or obtained by you through the Platform will meet your requirements or expectations. The Service and the Platform are provided to you strictly on an “as is” basis. All conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby excluded to the extent permissible by law.
    • Riders makes no representation or warranty of any kind whatsoever, express or implied, in respect of Solutions provided by Partners or any Solutions procured through the use of the Service. You agree that you shall bear all risk arising out of your use of the Service and any Solution provided by Partners and shall have no recourse to Riders in respect of the same.
    • Where applicable, Riders’s role as collection agent is solely mechanical and administrative in nature and Riders does not owe to you a duty of care or any fiduciary duties.
  12. INTERNET DELAYS
    • THE SERVICE, PLATFORM, APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE PARTNER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. Riders IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.
  13. RIDERS LITE
    • Notwithstanding any other terms in the Agreement, and in our effort to ensure a seamless ride experience for you in the event of the Application becoming unavailable, Riders has introduced ‘Riders Lite’. Riders Lite is a basic version of the Application which allows you to continue to make bookings during a downtime of the Application. In the event of a downtime, the Application will automatically switch to the Riders Lite version without any action on your part. Being a basic version, Riders Lite may have some differences in its features and application compared to the Application. The following are potential differences that you should be aware of:-
      • ONLY RIDERS CAR. Under Riders Lite, only Riders car will be available for booking.
      • FIXED FARES. A ride booked via Riders Lite shall have fixed fare only irrespective of the type of transport / vehicles. The fixed fare will be shown on the Riders Lite Application after you have keyed in your location and destination.
      • CASH PAYMENT ONLY. As a stripped-down version of the Application, rides made via Riders Lite shall be paid by cash only. Riders Lite is unable to accept payments by Riders Pay credits and credit cards. By continuing with the booking, you hereby acknowledge and agree that you accept the fixed fare
      • MANUAL KEY-IN. You are required to manually key-in your pick-up location and destination.
      • NUMBER MASKING. Under Riders Lite, there will be no number masking. This means that your number will be available to Partners. By continuing to confirm the booking, you hereby acknowledge that you understand and agree to this condition.
      • NO RIDERSREWARDS POINTS. Any ride booked via Riders Lite will not be entitled to any Riders Rewards Points.
      • NO CHAT FUNCTION. The chat function in Riders Lite will be disabled. Therefore, the only means of communication with the Partners will need to be conducted via calls.
      • OTHER STRIPPED DOWN FUNCTIONALITIES. As a stripped-down version of the Application, Riders Lite will not show the estimated time of arrival of your booking. Any promos that are running when Riders Lite is activated will not be eligible to be used and you will not be able to tag your ride as ‘Business ride’.
  1. LIMITATION OF LIABILITY
    • UNLESS OTHERWISE STATED, AND TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIMS AGAINST Riders BY YOU SHALL BE LIMITED TO THE AGGREGATE AMOUNT OF ALL AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE SERVICE DURING THE EVENT GIVING RISE TO SUCH CLAIMS. Riders AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY OR CAUSED TO YOU OR TO ANY PERSON FOR WHOM YOU HAVE BOOKED THE SERVICE OR SOLUTION, INCLUDING BUT NOT LIMITED TO:
      • LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;
      • THE USE OR INABILITY TO USE THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE
      • ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING; OR
      • AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY CONSUMER, PARTNER, MERCHANT, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE PLATFORM OR IS REFERRED TO BY THE SERVICE AND/OR THE PLAT FORM,EVEN IF Riders AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    • Riders DOES NOT WARRANT OR REPRESENT THAT IT ASSESSES OR MONITORS THE SUITABILITY, LEGALITY, ABILITY, MOVEMENT OR LOCATION OF ANY CONSUMERS OR PARTNERS INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS AND YOU EXPRESSLY WAIVE AND RELEASE Riders FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE CONSUMERS OR PARTNERS INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS.
    • Riders WILL NOT BE A PARTY TO DISPUTES OR NEGOTIATIONS OF DISPUTES BETWEEN YOU AND CONSUMERS OR PARTNERS INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS. UNLESS YOU ARE A CORPORATE CONSUMER WITH A CURRENT CORPORATE ACCOUNT WITHRiders, Riders CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE PARTNERS, INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES AND PRODUCTS OFFERED VIA THE SERVICE AND/OR THE PLATFORM (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH AND ON YOU. YOU EXPRESSLY WAIVE AND RELEASE Riders FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE AND/OR THE PLATFORM, OR IN ANY WAY RELATED TO THE THIRD PARTIES INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS INTRODUCED TO YOU BY THE SERVICE AND/OR THE PLATFORM.
    • THE QUALITY OF THE SOLUTIONS SCHEDULED THROUGH THE USE OF THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE PARTNER WHO ULTIMATELY PROVIDES SUCH SOLUTION TO THE CONSUMER. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO SOLUTIONS THAT ARE POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SERVICE AT YOUR OWN RISK.
  2. NOTICE
    • Riders may give notice through the Platform, electronic mail to your email address in the records of Riders, or by written communication sent by registered mail or pre-paid post to your address in the records of Riders. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to Riders (such notice shall be deemed given when received by Riders) by letter sent by courier or registered mail to Riders using the contact details as provided in the Platform.
  3. ASSIGNMENT
    • Unless otherwise stated herein, these Terms of Service as modified from time to time may not be assigned by you without the prior written approval of Riders but may be assigned without your consent by Riders. Any purported assignment by you in violation of this section shall be void.
  4. DISPUTE RESOLUTION
    • These Terms of Service shall be governed by the consumers place of resident, without regard to thechoice or conflicts of law provisions of any jurisdiction.
    • Any disputes, actions, claims or causes of action arising out of or in connection with these Terms of Service (“Disputes“) or the Service shall be referred to arbitration by a sole arbitrator appointed by the mutual agreement of you and Riders (the “Arbitrator”). If you and Riders are unable to agree on an arbitrator, the Arbitrator shall be appointed the charted institute of arbitration. The seat and venue of the arbitration shall be Singapore, in the English language and the fees of the Arbitrator shall be borne equally by you and Riders, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.
    • Notwithstanding the above, if you are a Partner, you may choose to submit a Dispute for mediation and/or Small Claims Tribunal, subject to their respective rules and guidelines.
  5. RELATIONSHIP
    • Nothing contained in these Terms of Service shall be construed as creating any agency, partnership, or other form of joint enterprise with Riders.
  6. SEVERABILITY
    • If any provision of the Terms of Service is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.
  7. NO WAIVER
    • The failure of Riders to enforce any right or provision in the Terms of Service shall not constitute a waiver of such right or provision.
  8. ENTIRE AGREEMENT
    • This Agreement comprises the entire agreement between you and Riders in relation to the matters stated herein and supersedes any prior or contemporaneous negotiations or discussions, save where mutually agreed otherwise. For the avoidance of doubt, where you have entered into a separate written agreement with Riders which incorporates a reference to these Terms of Service, these Terms of Service shall be applicable in addition to the said written agreement. In the event there are inconsistencies between these Terms of Service and the separate written agreement, you agree to work with Riders in good faith to resolve the conflicts or inconsistencies. Certain services made available on the Platform may be subject to additional terms and conditions, which will be communicated to you.
  9. SUSPENSION AND TERMINATION; MODIFICATION OF PLATFORM CONTENT
    • You agree that we may do any of the following, at any time, without notice:
  10. modify, suspend or terminate operation of or access to the Platform, or any portion of the Platform (including access to your account and/or the availability of any products or services), for any reason;
  11. modify or change any applicable policies or terms; and
  12. interrupt the operation of the Platform or any portion of the Platform (including access to your account and/or the availability of any products or services), as necessary to perform routine or non-routine maintenance, error correction, or other changes. We shall not be required to compensate you for any modification, suspension or termination.
    • Without prejudice to any other provisions, we may vary, modify or remove Platform Content without notice (including without limitation information relating to the availability of a product or service, product or service descriptions, pricing, promotions, offers, product shipping charges and transit time). In the event any Platform Content contains any typographical errors, inaccuracies, omissions or otherwise violates Riders Policies, we reserve the right to (but shall not be obliged to, save to the extent where mandated by applicable laws) carry out any such measures as Riders deems appropriate (collectively, “Rectification Measure”) including without limitation
  13. correcting the said errors, inaccuracies or omissions,
  14. changing or updating information; and/or
  • where applicable, canceling the affected orders at any time without prior notice (including without limitation after an order has been submitted).
  1. NO THIRD PARTY RIGHTS
    • Except for the parties who are indemnified pursuant to the indemnification provisions set out herein, this Agreement does not give rights to any third parties who are not party to this Agreement.

SECTION B – ADDITIONAL TERMS

  1. Riders Express
    • FOR RIDERS EXPRESS PARTNERS:
      • Except as otherwise permitted by Riders, you shall not accept any delivery item having size, dimensions or weight in excess of the below:
a) For Riders Express Bike (Motorcycles)
  • Not more than 32cm x 25cm x 12cm in size
  • Not more than 5 kg in weight
b) FOR RIDERS EXPRESS CAR
  • Not more than 70cm x 50cm x 50cm in size
  • Not more than 20 kg in weight
c) FOR RIDERS EXPRESS LARGE
  • Not more that 160cmm x 120cm x 100cm in size
  • Not more than 50 kg in weight
2.1.2.  You shall NOT accept any delivery item containing or which you believe may contain any of the below items:
  • Fragile items (including flowers, cakes) that do not have proper and protective packaging OR require special handling
  • Raw meat, raw seafood, frozen food and/or dairy products
  • Hazardous, explosive, flammable and unsafe items (including power banks)
  • Valuable items and documents (e.g. cash, passport, or other official identification documents)
  • Credit or debit cards
  • Illegal items and substances (e.g. pornographic magazines and imitation weapons)
  • Live animals and plants
  • Any unpacked / loose items that can easily be damaged in transit
  • Counterfeit goods
  • Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones
  • Any item(s) of an aggregate value exceeding USD 500 Five Hundred)
2.2. For Riders Express Consumers:
2.2.1. You shall not send any delivery item containing any of the following:
  • Fragile items (including flowers, cakes) that do not have proper and protective packaging OR require special handling
  • Raw meat, raw seafood, frozen food, dairy products, fast food and/or ANY FOOD STUFF AT ALL
  • Hazardous, explosive, flammable and unsafe items (including power banks)
  • Valuable items and documents (e.g. cash, passport, or other official identification documents)
  • Credit or debit cards
  • Illegal items and substances (e.g. pornographic magazines and imitation weapons
  • Live animals and plants
  • Any unpacked / loose items that can easily be damaged in transit
  • Counterfeit goods 
  • Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones
  • ü Any items that cannot be reproduced (e.g. photos, film)
  • Any item(s) of an aggregate value exceeding USD 500 (Five Hundred UNITED STATES DOLLARS)
  • Letters weighing 500g and below
2.2.2. You represent and warrant that you are either the owner or authorized representative of the owner of the delivery item, and that you are authorized to accept and you accept these Terms of Service for yourself or as a representative acting for and on behalf of the owner of the delivery item.
2.2.3. You are responsible for ensuring that the delivery details (e.g. recipient’s name, contact details and delivery address) entered by you on the Application are accurate and complete. Riders shall not be liable in the event of late delivery or non-delivery of delivery items by reason of erroneous delivery details entered by you on the Application. For the avoidance of doubt, address changes via the in app chat or call function with the Partner shall not be accepted as a proof of address change.
2.2.4. You represent and warrant that you are duly authorized by the recipient of the delivery item to provide the recipient’s details (e.g. name, contact details and delivery address) to Riders and the Partner (whether by way of your entering such details on the Application or otherwise).
2.2.5. You represent and warrant that the description and specific details of the delivery item which you provide are accurate and complete. Before delivery commences, you must inform the Partner of any specific precautions which should be applied to the handling of the delivery item in accordance with its nature.
2.2.6.  You represent and warrant that you will comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the delivery item and the delivery item is not or does not, in any way or condition:
A) non-compliant with or prohibited by any applicable laws or regulations;
B) Dangerous. 
C) easily experience degradation of quality;
D) flammable;
E) contain explosives;
F) corrosive;
G) contain radioactive substances;
H) prohibited based on the provisions stipulated in the ASEAN Framework Agreement On The Facilitation Of Goods In Transit (including Protocol 9); and/or (i) regulated by other relevant authorities.
2.2.7. Riders and/or the Partner has the right to open and inspect the delivery item without prior notice to you based on any reasonable suspicion that the delivery item may contain or constitute non-compliant or prohibited items as referred to in the abovementioned provisions herein and Riders and/or the Partner has the right to refuse the receipt and delivery of such delivery item.
2.2.8. You represent and warrant that the delivery item has been packed by yourself personally, is properly and sufficiently prepared, packed, stowed, labelled and marked in a manner that is appropriate to any operations or transactions affecting the delivery item and the characteristics of the delivery item.
2.2.9. After the delivery item is delivered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention relating to the delivery item whether or not caused directly or indirectly by you or any recipient of the delivery item (or any person acting as servant, representative or independent contractor for or on behalf of you or the recipient).
2.2.10.  You acknowledge that in the ordinary course of delivering the item, the Partner may disclose your details to the recipient. Riders Express is not provided as an anonymous service. Therefore, you are solely responsible in determining your choice of recipient and Riders shall not be liable or be responsible for any losses (direct or indirect) suffered by or caused to you or arising out of or in connection with or by reason of your expectation of anonymity through the use of Riders Express.
2.2.11. As a general rule you shall not be entitled to cancel your booking once you have received confirmation of the same. If you cancel your booking after it has been confirmed, you remain liable to pay the delivery booking fee in full. You remain liable to pay the delivery booking fee in full where the recipient whom you indicated in the Application is unreachable physically or uncontactable after 5 minutes from the time that the Partner arrives at the designated delivery location. Riders and the Partner will have the right to not proceed with your booking in the following circumstances:
A) where the requested delivery location falls outside the delivery zone offered on the Application;
B) failure to contact you by phone or other means at the time of confirming the order booking.
C) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
D) the recipient whom you indicated in the Application is unreachable physically or uncontactable, after 5 minutes from the time that the Partner arrives at the designated delivery location.
E) Partners have the right to refuse delivery if the delivery item falls within the categories listed at Clause 2.2.1 above.